Outlook does not log in after changing the password

For tauex users - After changing your university password, a popup login screen should appear for you to insert your new password after a while. If the re-login screen does not appear even after restarting Outlook and restarting the computer, and you receive a message that you are disconnected or unable to connect to the mailbox, follow the steps below.


  1. Go to Credential Manger using search (Click on the Start button and start writing Credentail Manager)
    Go to Credential Manager using Windows search
  2. Go to Windows Credentials tab
    Go to Windows Credentials tab
  3. Under Generic Credentials click on the line that starts with
    and ends with your email address.
  4. Click on Remove and in the popup window click Yes
    Choose to remove the line
    Click Yes to approve the removal


After you reopen Outlook you should get a login notification to insert your password.

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