Using Quick Assist to help troubleshoot problems remotely

If you need help with a problem and your computer is not connected to the university network, there is a free tool in the Windows 10 operating system that allows us to help you through remote control of your station.


Click on the Start button

Click on the Start button


Next, type the word "Quick" and you will see in the search the option to choose Quick Assist

type quick and choose quick assist


Next, type the code that you get from us and click on Share screen

type the code you get from us and click share screen


Then, in the popup window press on Allow to allow us to connect

Click on Allow

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